Client Perspective: Coordinating Issues

• CEO needs to coordinate business and technical perspectives

  • and get outside help; some things are not core competence
  • self-insurance is a possibility, but buying insurance is often better
  • external validation

• Quantification

  • for policies
  • for quality of services

• Security

  • moral hazard, vs. insurance beneficially increasing security
  • adverse selection, or does quality determine price?